If your payment completed but WayinVideo still shows Free, the old plan, or the old credit balance, do not purchase the same plan again. The purchase may be linked to another login email or waiting for the payment status to synchronize.
Start with these checks
Refresh the page, then sign out and sign in again.
Open a private or incognito browser window and sign in again.
Confirm that you are using the exact email address used at checkout.
Check whether you used Google or Apple sign-in with a different email address.
Open Settings > Plan & billing and check the plan, payment, and invoice status.
Confirm that the payment is completed rather than pending or declined.
Check the product shown on the receipt
Review the merchant and product name on the receipt. A payment for another product or service does not activate a WayinVideo subscription, even if the products have similar workflows.
If the receipt does not name WayinVideo, contact the support team for the product shown on that receipt.
If the plan is still missing
Contact WayinVideo Support while signed in to the affected account and include:
The WayinVideo account email
The email used during checkout
The plan or Pack purchased
Payment date and amount
Invoice, receipt, Order ID, or transaction reference
A screenshot of Settings > Plan & billing
A screenshot of the completed payment, with sensitive card details hidden
Do not send a full card number, CVC, bank password, or other sensitive payment information.
Support can locate the transaction, confirm which account received the purchase, and manually correct a synchronization issue when required.
Avoid duplicate payments
While the original payment is being checked:
Do not purchase the same plan again.
Do not create another account just to retry the purchase.
Keep the original receipt available.
Wait for Support to confirm whether the payment needs to be synchronized, retried, or handled by another product.